Shipping & Returns
We strive to fulfill your web order within 1-2 business days of receipt. While shipping dates are shown, they are estimates and are not guaranteed. All shipped orders are charged according to courier shipping quotes provided. You will be contacted by a member of our team in the event that your order should incur extra shipping charges.
*Oversized, overweight (greater than 40lbs) or beyond destination shipments may incur additional shipping charges. Items below 150 lbs will ship via courier. Orders exceeding 150 lbs or over-sized items will be shipped by a freight service and will incur additional shipping charges. We reserve the right to, with consent, apply shipping charges as we see fit.
A signature is required upon receipt of a package.
Most orders are shipped courier via Purolator. Any orders exceeding 140 lbs will be shipped by truck.
Refused orders will be refunded less all applicable shipping and handling charges
When Will My Credit Card Be Charged?
A pre-authorized charge is obtained from the paying credit card at check-out. A pre-authorization reserves the funds until they are captured when your order is processed. If any items are unable to ship for any reason, including but not limited to unfillable back orders, the captured funds will be adjusted accordingly
If an order is cancelled before it is shipped, we will void the pre-authorization. The funds will be reissued to the paying credit card. However, processing time varies depending on the card issuer - it may be several days before these funds are accessible. Please contact the card issuer to obtain the status of a cancelled pre-authorization.
Please ensure shipping addresses are complete and accurate when checking out. Buzzer codes and unit numbers must be clearly indicated. Email address and phone numbers must also be current. Our carriers are particularly adamant that all shipping details are correct. Failure to do so may result in delayed deliveries, failed deliveries or additional address correction fees.
We can take web orders for anywhere in Canada or the United States. Note, regional restrictions/regulations apply. We are NOT responsible for duties or brokerage. These fees are due upon receipt of an order.
Orders for any other country must be arranged by contacting our head office. You can do that by clicking here.
All orders are charged in Canadian Dollars. Exchange rates and international order fees are assessed and applied by your financial institution.
We are able to accommodate orders, to be picked up in-store, that are placed online or by phone. We require that the paying credit card, as well as matching photo ID, are presented upon pick-up. Regular in-stock items may be paid for in-store at time of pickup
Unfortunately, not all orders arrive in the condition that they left our warehouse. Please contact customer service, immediately, if your order appears damaged. Do not sign for the package until we’ve been contacted. If your order has been affected by concealed damage, please contact us once the package is opened. We will require pictures and other details to ensure proper resolution.
Most new, unopened and unused items may be returned within 30 days of delivery for a full refund of item cost and taxes.
Any shipping and handling charges will not be refunded. The customer is responsible for all shipping charges that are required to return the items to Bolts Plus.
Special Order items are considered "Final Sale" and may not be returned
Items Shipped In Error
Costs for returns or replacements on orders shipped incorrectly by Bolts Plus will be handled on a case by case basis
If you wish to return an item, please email Contact Head Office with your order number and details about the product you would like to return. We will respond within 24-48 business hours with instructions on how to proceed. Returns may take up to 15 business days to process.