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Accessibility

We have always been committed to doing the right thing for our customers and employees. Our values and behaviours are the foundation for the relationships we foster with our customers and employees. The Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA") is an Ontario law that was created to develop, implement and enforce accessibility standards in order to achieve accessibility for Ontarians with disabilities. The integration of the AODA Customer Service Standard into our show rooms and workplaces will bolster our continued commitment to showing respect, understanding, and tolerance towards our customers and employees.

Application & Scope
This policy applies to all of our employees, sales agents, and contractors who engage the public on our behalf and in our name.
Providing Goods & Services To Ontarians With Disabilities
We are committed to using reasonable efforts to:
  • Provide goods and services in a manner that respects the dignity and independence of persons with disabilities
  • Provide goods and services in a manner that enables a person with a disability to obtain, use or benefit from our goods and services
  • Provide persons with disabilities with an opportunity equal to that given to others to obtain, use and benefit from our goods and services
Communications
When communicating with a person with a disability, we are committed to doing so in a manner that takes into account the person’s disability. We want everyone to feel comfortable serving customers with disabilities. Any questions or concerns about how to interact with persons with disabilities must be discussed with a Manager.
Assistive Devices
In our show room and work spaces, we welcome the use of assistive devices in order to obtain any of our goods. Examples include, but are not limitted to wheelchairs, walkers, and oxygen tanks.
Service Animals
We welcome people with disabilities to enter with their service animals.
  • An animal is a "Service Animal" if it is readily apparent that the animal is used by the person for reasons relating to disability, or if the person has a letter from a physician or nurse verifying that the animal is required for reasons relating to disability. Examples of a Service Animal are guide dogs, autism service dogs, mobility animals, and seizure alert animals.
  • People with disabilities are allowed to use their Service Animals in the parts of our locations that are open to the public or to third parties.
  • If it is not obvious that the animal is a Service Animal, then any questions or concerns must be discussed with a Manager.
  • Service Animals must be in the care and control of the individual at all times.
  • Any questions or concerns concerning a Service Animal must be discussed with a Manager.
Support Persons
We welcome people with disabilities and their support persons.
  • A "Support Person" is a person who accompanies a person with a disability in order to help with communication, mobility, personal care or medical needs, or with access to goods or services.
  • Any person with a disability who is accompanied by a support person is permitted to access our show rooms in the same way as any other customer.
Notice Of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Bolts Plus will notify customers promptly with clearly posted notices. The notices will include information about the reason for disruption, and its anticipated duration.
Feedback Process
We are committed to fostering a relationship with all of our customers both potential and current. We strive to meet your expectations. Comments or questions regarding our products and services can be addressed by following these methods:
  1. Speak with a branch manager
  2. Contact our Human Resources department at head office by calling 905-673-3331.
  3. By Fax: 905-673-3332
  4. Fill out our comments/questions form available here
  5. By mail:
    Bolts Plus Inc.
    c/o Human Resources Department
    7100 Torbram Rd.
    Mississauga, ON
    L4T 4B5
Website
We have taken steps to improve our web presence, including but not limitted to:
  • Improving our website to better accomodate screen readers
  • Pages within our site that contain a significant amount of text have the option for users to increase the font size for ease of reading
  • An online E-commerce site has been open to the public, where all stock items are available for purchase without the need to enter our physical locations
  • Images of all products are available, as well as text descriptions, to help customers with their purchase decisions
Follow-Up
We are committed to continuously reviewing our accessibility policies. If you have any questions or concerns regarding our policies, please do not hesitate to contact us by any means necessary.